Delivery, Exchanges & Returns


Due to the individual nature of wand creation please allow 1-2 weeks processing time for your order.

If you have any rush orders please use our contact page and we will try to accommodate your order.

All of our parcels are sent via Owls (a.k.a. Royal Mail Special Delivery in the UK and Royal Mail Tracked and Signed in Europe and beyond), please see individual prices upon checkout.


Due to the individual nature of wand making we can not accept returns.

However, if there is a problem please contact us within 14 days of receipt of your order via our contact page and we will do what we can to help.

Unfortunately, What Wand, can not cover the cost of returning items. If you do wish to return your order to us, please use the address below, and complete the following returns form, and we will send an acknowledgement as soon as the item is received.

What Wand, 97 Broadway, Frome, BA11 3HD